Privacy Policy

1.1 This Policy applies to personal information processing arising from your access to Vuncloud, registration, ordering, using the console, and communicating with us.

1.2 Specific pop-ups, order confirmations, or feature descriptions take precedence for that transaction or feature if they conflict with this Policy.

1.3 This Policy is used together with theTerms of Service; for service provision boundaries, suspension, and liability, the Terms of Service prevail.

2.1 Information you actively provide: contact details, identity materials, and communications during registration, ordering, invoicing, and support.

2.2 Information automatically generated: access and service logs, device/browser info, approximate IP location, operation records, and technical metadata.

2.3 Payment information: order amounts, gateway receipts, and reconciliation results processed jointly with licensed payment institutions.

2.4 Do not submit sensitive content such as passwords or private keys through tickets or chats.

3.1 Subject to applicable law, we may use information for:

• Account provisioning, order fulfillment, billing, reconciliation, invoicing, and after-sales service;
• Technical support, ticket processing, and communication regarding service matters;
• Identity verification, account security, anti-fraud, abuse detection, and Terms enforcement;
• System operations, capacity analysis, product improvement, and internal statistics;
• Compliance with laws and cooperation with regulatory and judicial authorities;
• Service notifications and security alerts; marketing communications will include an unsubscribe mechanism.

3.2 We may adjust processing scope when we determine continued processing conflicts with this Policy or law.

4.1 We may use cookies and local storage to maintain sessions, save preferences, perform risk control, and conduct access statistics.

4.2 Refusing necessary cookies may result in inability to log in or complete orders. This does not constitute our breach, per theTerms of Serviceand order terms.

5.1 We may share necessary information with payment institutions, cloud providers, and risk control services. Disclosure to authorities follows legal requirements.

5.2 In case of corporate transfer, the new holder may inherit information processing within the scope of continuing services.

5.3 We will not publicly disclose your personal information except as required by law or to protect major legitimate interests.

6.1 Your information may be stored in infrastructure across different jurisdictions. Using the Service constitutes consent to cross-border data transfers for contract purposes.

6.2 Data center regions may affect data storage location, as per theдеталям тарифа, subscription page, and order confirmation.

7.1 We retain information for the period necessary to fulfill the purposes in this Policy, and longer as required by accounting, tax, payment disputes, and legal obligations.

7.2 After the retention period, we will delete, anonymize, or archive information.

8.1 Subject to applicable law, you may request access, copy, correction, deletion, restriction of processing, and complaints.

8.2 Submit requests viaСвязаться с намиor console tickets. We will reply after verifying identity and assessing request legality.

The Service is intended for users with full legal capacity. If you are a minor, use with guardian supervision and consent.Terms of Serviceand use with guardian consent.

We take reasonable measures to reduce risks of leakage, tampering, and loss. No network system guarantees absolute security.

We may revise this Policy from time to time. Updates take effect upon website publication. Continued use constitutes acceptance. SeeTerms of Servicefor account and data handling.

For inquiries or rights requests related to this Policy, submit viaСвязаться с намиилиЦентр помощиofficial channels.