Help · Knowledge Hub
Help Center
Use the left-hand navigation to jump to a section. For plan specifics, thePlan Descriptionand tickets take precedence.
Plans & Models
Dedicated specs, bandwidth, IP, data-center region, and parallel add-on options.
Q1Is the device a dedicated physical machine?
Plans are delivered asdedicated Mac modelsfor remote development, builds, and desktop use. Details governed by thecontract and ticket/delivery notes; view current instance specs in the console after login.
Q2Is bandwidth and IP dedicated?
The plan is marked as1 Gbps dedicated bandwidthanddedicated IPv4(as per the pricing page andplan details). Shared specs, if any, will be clearly marked on the order page.
Q3Which data-center regions are supported?
You can choose when placing an order:Singapore, Japan, South Korea, US East, US West, and more. After provisioning, IP and egress routing follow the selected region. Seeplan details.
Q7What is the 'Multi-Mac Link' service? (Thunderbolt 5)
This refers to anThunderbolt 5high-speed multi-machine interconnect viaadd-on, suitable for multi-machine collaboration. On thepricing page, check the 'Link' add-on to bill it with your main plan. Pricing inplan details's value-added services table.
Remote Access
How to get VNC and SSH credentials, and security tips.
Q4How do I connect via VNC?
After your instance is provisioned, log in toMy Dashboard, enterVNCor openRemote Desktop (VNC)and follow the prompts to connect. Do not expose connection details in public.
Q5How do I connect via SSH?
Log in to your dashboard and check theSSH command example(host, port, username, etc.) in the machine card. Do not commit private keys to untrusted environments.
Console & Tickets
Power operation paths and how to view instance information.
Q6How do I power on/off/restart?
Use thepower operations(power on / off / restart) on 'My Machines'. Operations are linked to theticket system; executed by ops staff and status written back—not an instant button.
Q9How do I check my device specs?
Log in toMy Dashboardand inOverview / My Machinesview CPU, RAM, disk, IP, region, and connection info.
Provisioning & Billing
Delivery time, order status, and renewal info.
Q8How long does provisioning take after purchase?
After successful payment, theticketing and provisioning processbegins. The exact time varies bystock, review, and configuration. Check progress in your orders and dashboard.
Q10How do I view order status, expiry date, and renewal history?
After logging in, go to thedashboardbilling/order area to vieworder status, billing cycle, expiry date, and renewal history.Weekly / Monthly / Quarterlyare subscription renewals; auto-renew if not cancelled.Dailyis a one-time purchase.
Contact Us
Ticket and customer support entry point.
Q11How do I contact customer support?
Please contact us viaticket systemorContact Supportpage. Please include yourorder number, instance ID, issue description, and timestampfor faster resolution.