For general inquiries and business cooperation, send an email.
State your purpose and order number (if any) to reduce back-and-forth.
Contact Support
Contact the Team
Pre-sales inquiries, billing, technical support, or business cooperation. Existing customers are advised to useconsole ticketsto link orders and instances.
Generally replied within 24 hours on business days; mark urgent issues 'Urgent'.
Ticket (Console)
After logging in, go to theDashboard · Submit TicketFill out manually, or use the quick button onMy Machines; synced with the queue and ops side.
Self-service first
FAQs, connection methods, refunds, and billing info are in the Help Center.